After the IT Dept contacted me and reset the number of the devices available, I am still having to register my laptop every time I use it and again back to maximum devices registered.
The person that reset everything for me said if any problems to ring her back, that is easier said than done!!!
Is it just me, or do Virgin have the worst customer service?
Customer Service can only be considered to be Commission Sales, which always leads to what we see now i.e. frequently untrustworthy on the price or service being offered and totally uninterested in enquires or faults that are not commission bearing.
Allowing a customer to reduce or cancel the service appears to be a sacking offence.
Hi tonyp192,
If you use the web app or a computer browser, you’ll need to use the same browser each time with Virgin TV Go. Using a different browser, clearing cookies, or using incognito mode will be seen as a new device, as will using a VPN.
Also ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.
See https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app
Supported computers and browsers
So long as you have the latest version installed, Virgin TV Go is supported on the following systems and browsers:
Windows
Google Chrome
Mozilla Firefox
Microsoft EDGE
Safari
Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.
What should I do if I can’t sign in to Virgin TV Go?
Also make sure you’re connected to a network that allows Virgin TV Go and other streaming services – some may block the app and website. This is also a good time to make sure you’re not connected to a VPN; it won’t work otherwise.
Likewise, Virgin TV Go won’t work while you’re roaming. If you’re using 3G, 4G or 5G, this needs to be UK mobile data.
Use the same web browser each time (like Google Chrome or Safari). The Virgin TV Go website will think you’re using a new device when you’re on a different browser or on incognito mode.
Also ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website
Forum TeamHi tonyp192,
Sorry you're still having an issue with TVGO devices, the advise from newapollo is what we would also advise.
If you still need devises resetting please let us know.
Alex_Rm
