WiFi Max charge
Hi,
I have just signed up for a new 18 month contract (Broadband, Tv and landline) after being out of contract for many months, and have noticed that I am now being charged £10 per month for add-ons. Two add-ons are listed, "WiFi Max" which is presumably for the WiFi pod that previously I wasn't charged for, and the other is listed as " O2 FULL tracker " which I understand is just a code to let Virgin Media know I am also an O2 customer.
On the contract info sheet, the price is listed as £XX +£10 and the email from the webteam lists the £10 add-on as WiFi Max.
My question is, should I be charged for this add-on at all because I have an O2 phone and sim contract? My broadband speed is listed as " M500 Gig1 Volt speed boost " so they know I'm a Volt customer. I wasn't charged for this in my previous contract, or if I was, it wasn't itemised.
I renewed my contract online and couldn't get any sense from a text web chat while doing it so I phoned 150 but the agent couldn't see my new contract details and said to try again in a few days.
Could someone please advise as to whether or not I should be charged for this, it might save me a phone call next week...
Thank You
M
No
https://www.virginmedia.com/wifi-max
WiFi Max brings you our WiFi guarantee backed up by our Intelligent WiFi service and signal-boosting mesh WiFi Pods at no extra cost with our Gigabit Fibre Broadband and our Volt packages, or for £8 a month with one of our M50 to M500 packages without Volt.