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danielrowlands6's avatar
danielrowlands6
Joining in
7 months ago

TvGo overlay not disappearing, even when in full screen

When watching on TvGo on PC, the cursor used to disappear after about 3 seconds and so the overlay would also disappear. Now even in full screen mode, it seems like this has changed. The only way i can remove the overlay is by putting the cursor outside the tab. How can i fix this

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    7 months ago

    Hi danielrowlands6 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're experiencing 😔

    Would it be possible to post a video of what's happening on here? Once you've done so, we can raise it to the relevant team.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel