Forum Discussion

danielrowlands6's avatar
danielrowlands6
Joining in
11 months ago

TvGo overlay not disappearing, even when in full screen

When watching on TvGo on PC, the cursor used to disappear after about 3 seconds and so the overlay would also disappear. Now even in full screen mode, it seems like this has changed. The only way i can remove the overlay is by putting the cursor outside the tab. How can i fix this

1 Reply

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team (Retired)
    11 months ago

    Hi danielrowlands6 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the issue you're experiencing 😔

    Would it be possible to post a video of what's happening on here? Once you've done so, we can raise it to the relevant team.

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel