Forum Discussion

ThomasG95's avatar
ThomasG95
Joining in
2 years ago

TVgo on PC

Hello,   Today I have tried to watch something on my PC (I've never watched Virgin tv on my PC before) and have had the error "not available - we can't play this at the moment" come on. I've tried...
ThomasG95's avatar
ThomasG95
Joining in
2 years ago

Hello,

 

I'm having this issue again - I've tried resetting all my cache/cookies etc and it isn't helping. I checked to see if Nathan was active but doesn't look like he has replied in a month. Is anyone able to assist with this please?

Ashleigh_C's avatar
Ashleigh_C
Forum Team
2 years ago

Hi there ThomasG95 

Thank you so much for reaching back out and we are so sorry that this has happened again! Can I just confirm, is this only occurring on the PC and is it the same device as the last time? 

  • ThomasG95's avatar
    ThomasG95
    Joining in
    2 years ago

    Hello,

    Yes it’s only happening in the pc, it is the same pc. I’ve tried using the tv to app and the web page.

    it works fine on my phone.

    • Carley_S's avatar
      Carley_S
      Forum Team
      2 years ago

      Hi ThomasG95 

      Thanks for coming back to us. 
      Are you able to try the steps timo91 has advised to see if this helps at your side. 

      Keep us posted with how you get on and we'll assist further if needed 

      • ThomasG95's avatar
        ThomasG95
        Joining in
        2 years ago

        Hello,

         

        I don’t use any adblockers/extensions