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bigguy283's avatar
bigguy283
Up to speed
6 months ago

tvgo keeps asking me to register the same pc!!

Every time i try to watch tnt sports tv via my virgin tv go on my pc , it asks me to register the device, after 5 devices (the same pc on firefox all the time) it stops me watching anything because i have reached maximum devices !!! , i have not used it on any  diffrent pc , so why do i keep getting asked to register my pc??  Now i have to wait till the end of every month , after only being able to use tvgo via firefox for 5 times!!.

please help, this is ridiculous

6 Replies

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  • bigguy283's avatar
    bigguy283
    Up to speed
    6 months ago

    hi Alex_RM , please can you reset mine too , as everytime i use my firefox pc , i get asked to register device, and now i have 3 slots with firefox2024 , my mobile , and my lenovo pad, but i cannot watch tvgo on my pc using firefox as it says i need to register device , and i have used my 3 changes !!  this is crazy, please help me, i have never changed my pc.

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      6 months ago

      Hi bigguy283 

      Welcome back to the community forums. 

      Sorry to hear of your concerns with TVGO asking to register your PC. 

      If you've any extensions, a VPN or settings in place that delete your cookies/cache then this might explain why it's asking you multiple time to register the same device. You'll have to then keep the cookies on any laptop/PC or MacBook or it will register as a new device every time and use up all of the available changes. More info on this can be found here regarding this. 

  • bigguy283's avatar
    bigguy283
    Up to speed
    6 months ago

    Hi Carley_S , Thanks for your reply, it is obviously a firefox issue on my pc as i have always allowed cookies, and have no other extentions or vpn running, And this has only started happening in the last 2 months! , i now have managed to get TvGo working on my pc by using microsoft Edge, but i still need someone to delete the 2 firefox2024 slots , so i can register my laptop, please
    many thanks

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      6 months ago

      Thank you for reaching back out bigguy283, and I am sorry to hear this.

      Let me send you a DM and we will look at sorting this out for you. 

  • fletch26's avatar
    fletch26
    Dialled in
    3 months ago

    Hi VM team, I’m also having this issue, is there a recommend browser for the PC to stop this issue from happening?  Can someone please clear my slots too?

    Thanks.

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      3 months ago

      Hi Fletch26

       

      Sorry to hear of the TV Go device registration issues experienced, thanks for taking the time to raise this via the forums.

       

      Happy to get this looked into and although there isn't a preferred browser, this can happen is the cache or data is deleted the app/site can think it is a new device. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.