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recycleman's avatar
recycleman
Joining in
4 days ago

TV to go keeps asking to register device

Tv to go keeps asking to register a device that was already registered now have to wait until September.  Using Firefox on windows 11 Pc

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person

    Hi recycleman​ 

    If you use the web app or a computer  browser, you’ll need to use the same browser each time with Virgin TV Go. Using a different browser, clearing cookies, or using incognito mode will be seen as a new device, as will using a VPN. 

    Also ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website