Forum Discussion

danb1989's avatar
danb1989
Tuning in
6 months ago

TV Go wont play any recordings

My TV Go app won't play any recordings when at home, connected to the Internet and connected to the main 360 box downstairs. I keep getting an error message saying I'm not connected to the Internet. I am connected to the Internet, I've reset my WiFi, I've deleted and re-downloaded the app and I have the same issue on a Samsung Phone and an iPad? I know this has been a long standing issue with the App and Virgin in general. Any fix for this?

  • Steven_L's avatar
    Steven_L
    Forum Team
    6 months ago

    Hey danb1989,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with the TV go application at the moment. Are you able to share a screenshot of the error message that you're getting?

    Kind Regards,

    Steven_L