Forum Discussion

HarryMazda's avatar
HarryMazda
Tuning in
5 months ago

TV Go not working

Hi guys

I have to email addresses with Virgin, and I’ve been trying one of them to sign in for TVGo, but it just won’t work, getting very frustrated.

please help many thanks 

 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi HarryMazda 

    Do you have any problems signing into My Virgin Media?  That's the log in details you need to access TVGo.

    • HarryMazda's avatar
      HarryMazda
      Tuning in
      5 months ago

      Hi newapollo

      i can access my virgin media ok, but just not TVGO.

  • HarryMazda's avatar
    HarryMazda
    Tuning in
    5 months ago

    Hi

    i have the problem of not being able to sign in to TVGO, it keeps saying cannot sign in with sub accounts. So I rang customer services, they changed my second email login to my Main account. This still does not work. 

    Also their customer service person only half helped me, they said would transfer my call to their supervisor…… guess what I was cut off. 

    Virgin is a complete joke ! They run you round in circles, and make it impossible to easily sort issues.

    waste of time !

  • HarryMazda's avatar
    HarryMazda
    Tuning in
    5 months ago

    Alex

    please see my comments previous…..TVGO should be called TVNOGO.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      5 months ago

      Hi there HarryMazda 

      Thank you so much for your post and welcome back to the forums, it's great to have you here. 

      We have moved your post to its own thread to avoid any confusion and losing the original poster on the previous thread. 

      I am so sorry that you are facing this issue with your service, and thanks again for posting. I just want to clarify, after updating the log in for My Virgin Media, are you using the new log in information to access TV Go?

      • HarryMazda's avatar
        HarryMazda
        Tuning in
        5 months ago

        Yes I’m using what I believe to be my main account email, and it doesn’t work.

        thanks

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    5 months ago

    Hi there HarryMazda 

    Thank you so much for your post and welcome to the community forums it's great to have you here. 

    I am so sorry that you have faced an issue logging into TV Go, as newapollo has mentioned the log in needed for this is the same as your My Virgin Media log in, are you able to try logging in with this?