Forum Discussion

zodders's avatar
zodders
Joining in
2 days ago

TV Go Android app - 'sorry we can't play this at the moment 0'

I am using a brand new Android Tablet with the latest Android release (v16) and have installed the TV Go App - I am able to log onto my account and when selecting any channel, the request to register the device appears, as soon as I select register, I then get the following error:

Not Available - Sorry we can't play this at the moment 0

I have tried clearing cache, even deleting and re-installing the app. I am also able to successfully watch when accessing Virgin TV Go via Chrome on the same device, so it's just via the TV Go app that it doesn't work.

Any advice?

Android
app
Virgin TV Go

2 Replies

  • zodders's avatar
    zodders
    Joining in
    15 hours ago

    Hi Matthew, thank you for your response.

    Yes, it's the same for all content. Each time I am prompted to register device and each time I get the same error - 'Not available - sorry we can't play this at the moment 0'

    I do not have the same issue on on other devices (it works on my phone), nor on the same device when accessing via Chrome, it is only via the TV Go App on this particular device.

    I do have VPN software installed, however I have made sure that the VPN is not connected when using the app.

     

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    15 hours ago

    Hey zodders, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your TV GO issue.

    To confirm is this message saying the same on all the content or just a few channels?

    Does the TV GO app do this on any other devices?