Forum Discussion

lello's avatar
lello
On our wavelength
3 years ago

TV app for windows

Hi I had tv go app installed on my windows 10 laptop, this evening I couldn't get app to open at all, so I uninstalled it with a view to reinstall it. At the moment I can't seem to reinstall tv go a...
Chrome
laptop
Virgin TV Go
Windows 10
newapollo's avatar
newapollo
Very Insightful Person
3 years ago

Hi lello 

The TVGO app was withdrawn from the Windows app store around a year ago. You now need to use a web app.

Open a browser and go to https://virgintvgo.virginmedia.com/en.html 

Further details in the info below from 

https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app 

Supported computers and browsers

Virgin TV Go is supported on the following systems and browsers:

  • Windows 8.1 (15063.0 or higher) and macOSX 10.1
  • Google Chrome 69+
  • Mozilla Firefox 67+
  • Microsoft EDGE (Windows only)*
  • Safari 9+(macOS only)**

 

We no longer have a Windows 10 app, but Windows 10 devices can use the website, and install the web app that is offered when visiting the website. To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

*To use Virgin TV Go with Internet Explorer on Windows 7 you'll need to install Microsoft Silverlight.
**To use Virgin TV Go with Safari 11 or earlier you'll need to install Microsoft Silverlight. Virgin TV Go is not currently compatible with Safari 12. To use Virgin TV Go on macOS with Safari 12 installed, you'll need to use an alternate browser such as Firefox or Chrome.

lello's avatar
lello
On our wavelength
3 years ago

Hi, 

Thanks for your quick reply,  I have now created a TVGO short cut on my desktop.

Still can't work out how I managed to get TVGO app on laptop about 2 weeks ago when I had a package upgrade. ( it was an app and not short cut) and why Virgin media when I searched Windows 10 TVGo app, still takes me to Microsoft app store? Surely if there is no Windows app Virgin media shouldn't be directing you there.

Thanks

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    3 years ago

    Hi lello thanks for your post here although I'm sorry to hear of your concerns raised.

    As newapollo has mentioned, we no longer have a TV Go app for Windows, although it is strange it was showing for you on the store or taking you to it.

    I do apologise for this, but I do hope the advice previously given helps.

    Many thanks

    • lello's avatar
      lello
      On our wavelength
      2 years ago

      Ok, Strange as i had tv go working on laptop using web (not app) and no problem a few month ago,  tried tonight for the first time in weeks using web, getting the mentioned fault (with 0 at the end) i can now hear the football but I can't see it! I deleted  the old web entries and started afresh but still the same.