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Tudor's avatar
Tudor
Very Insightful Person
2 months ago

Trying to watch live TV does not work

Any live TV programme that I select on my iPad Pro gives the following message

"Not allowed"

"Sorry, this programme is blocked on this device due to copyright restrictions"

I had previously been able to watch programmes ok. BBC iPlayer works fine, it’s just TV Go.

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  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    2 months ago

    Hello Tudor,

    Thanks for posting in regard to your TV Go and watching live TV. Is this all live TV or certain content like sports?

    There can be issues with live sport via the TV Go app for copyright reasons and licensing. You mentioned it worked previously, is it the same across all devices registered for TV Go?

    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 months ago

      It’s all live TV, except BBC of course which is not on TVgo. Only have one device I use for it.

    • Tudor's avatar
      Tudor
      Very Insightful Person
      2 months ago

      Only at home, not working. 

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        2 months ago

        Hi Tudor, 

        Thanks for coming back to us on this one. When the copyright error appears, there isn't much we can do. If this is happening across all live TV though, it may be worth resetting everything on the device. Please follow the below steps, without missing any. This will hopefully refresh things and get things working again.

        • Please delete the TV Go app from your device
        • Once it's been uninstalled, please turn your device off completely
        • Leave it off for a few minutes before powering back on
        • Ensure the OS on the device is completely up to date. If there is an update pending, please complete this and restart the device again
        • Re-install the TV Go app and sign in, then register the device

        Keep us posted on how things go. 

        Many thanks,