Forum Discussion

BobD37's avatar
BobD37
Joining in
24 days ago

Still getting error message when trying to access Sky Sports on PC

 "http://oauth.id.sky.com/AK_PM_VPATH0/856922/288_Error.html"

I can access my Virgin media account, linked to VMo2 account, Sky Sports works fine on TV (I have the HD package on my subscription) but whatever I try I still get the same old error message when I try to log in to Sky Sports on Windows 11 desktop PC with VM log in details. 

Raised 3 different tickets with VM customer services who have not been able to resolve (utterly useless - NEVER phoned back or communicated at all). 

Now reaching the point of cancelling VM if this is not resolved.

10 Replies

  • nickparks's avatar
    nickparks
    Tuning in
    23 days ago

    I'm getting exactly the same error when trying to sign in on the Sky Sports app on my phone - 

    Sky Sports works absolutely fine on the Virgin Box, but when using Sky Go, when it links to the Sky Sports App gives an error message after signing in 

     

  • nickparks's avatar
    nickparks
    Tuning in
    23 days ago

    Sky Sports in working fine on my Virgin Box, but when I try to sign into after going through Virgin TV Go and signing in to Sky Sports using the Virgin button on iOS I get the following error message.

    This is after I've gone through the whole Virgin/O2 sign in shenanigans....

     

     

    • nickparks's avatar
      nickparks
      Tuning in
      23 days ago

      I should add I've deleted and reinstalled the Sky Sports app as per previous suggestions....

  • newapollo's avatar
    newapollo
    Very Insightful Person
    23 days ago

    Have you tried a different browser than Edge?

    This error can occur due to using a VPN, or a VPN browser extension such as mcaffee VPN, or third party AV.

    • nickparks's avatar
      nickparks
      Tuning in
      23 days ago

      Although the error message mentions edge, I'm actually using Chrome, and have also tried Safari - not using a VPN either at work or at home....

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    22 days ago

    Hello BobD37.

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing accessing the Sky Sports applications via Windows.

    Are you using a VPN? Are you able to check to see if your IP address is also correct? You can do that here.

    Kind Regards,

    Steven_L

  • BobD37's avatar
    BobD37
    Joining in
    21 days ago

    Hi Stephen, 

     

    Thanks for your response; I'm not using a VPN but the IP address reported by the link you kindly attached is different to the one my PC shows in Network Settings. Could this just be because VM use dynamic IP addresses or could it be my problem?

     

    Many thanks

     

    Bob

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      20 days ago

      Thanks for coming back to me, BobD37. Are you able to reboot your router and check again?

      Kind Regards,

      Steven_L

      • nickparks's avatar
        nickparks
        Tuning in
        14 hours ago

        Are we any closer to gettign this sorted I'm having exactly the same issue, and get exactly the same message when trying to connect both at home and work, so its not a router or VPN issue - 

        The app has been deleted and reinstalled 

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      20 days ago
      BobD37 wrote:

      the IP address reported by the link you kindly attached is different to the one my PC shows in Network Settings

      That is quite normal.  Your PC is on "your" LAN (Local Network) and will get an IP address in the 192.168.0.xxx range.  Your Hub, however is on the VM WAN (Internet)  and will get an address something like 85.12.56.16 or some such numbers.  It is the WAN address you need to check and make sure it is geolocated in the UK.