Forum Discussion

BLS627's avatar
BLS627
Joining in
6 days ago

Sky sports app unsupported location

When I try and play any videos on the sky sports app on my virgin home broadband I’m getting an error saying the location is unsupported so the video can not be played. I can watch the live channel but as soon as I choose a highlight say from a football game that is on the timeline then I get the message like when I try and play any of the other on demand content.

4 Replies

  • 1701-e's avatar
    1701-e
    Fibre optic
    2 days ago

    Are you using a VPN?  It may think you are outside of the UK.

  • BLS627's avatar
    BLS627
    Joining in
    2 days ago

    Still having this issue, no response on the sky community and nothing from virgin. 

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 hours ago

      Hi BLS627 👋.

      Thanks for reaching back out to us, sorry to hear of the issues that you are facing with Sky Sports location. May we ask since your post are you still having these issues and also do you have any active VPN's or the same issue on any other device?

      Please let us know. 

      • BLS627's avatar
        BLS627
        Joining in
        2 hours ago

        No active vpns and I only have IOS devices but have the issue on my iphone and ipad and i also tried on my wifes iphone and daughters ipad