Forum Discussion

wainy's avatar
wainy
Tuning in
4 months ago

Sky Sports app and failing Passkey

Ever since I have set a passkey in the Virgin app I am not able to log into sky sports on all my devices that I used to access. 

On my phone (iPhone) I goto the app and try and log in using the virgin media link. It asks for my email. 
I enter my email and I then get a “your passkey wasn’t verified” with options to try again or verify another way. 
another way sends me an email link to click and eventually sky sports app allows me to watch sky sports. 
however on other devices where I cannot access my email this will not be possible. 

any ideas on how to solve this?

5 Replies

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    4 months ago

    Hi wainy 

    Thanks for posting and welcome back to the community. This error message indicates you've not completed the Passkey set up. Please follow the below;

     

    1. Sign in with your Virgin Media O2 ID
    2. Go to Account settings, and then Security settings
    3. You’ll see all your authentication methods listed there
    4. Tap the method you want to add or change, and follow the on-screen instructions

    Best wishes

  • benji21's avatar
    benji21
    Joining in
    2 months ago

    I have the same issue - I have to go through the same loop every time of seeing "your passkey wasn't verified" >  try another way > get an email > click the link. It's so tedious. I have checked within my Virgin Media O2 account, using the steps above. The passkey exists. But there is no further info about how to actually make it work. On the same devices, the passkey works to log into my account with no problem, its just when I try to use Sky Sports.

    What I would say to the original poster is, you can click the email link from any device, it doesnt have to be the device youre watching on.

    • Gareth_L's avatar
      Gareth_L
      Forum Team (Retired)
      2 months ago

      Hello benji21.

      Thanks for your post.

      I'm sorry to hear about the issues you're having accessing Sky Sports with your passkey.

      Can I ask if you've been able to log in okay since your last post?

      Gareth_L

       

      • benji21's avatar
        benji21
        Joining in
        1 day ago

        Hi, no, I am still having issues - as far as I can tell, I have a passkey set up but SkySports never accepts it, the passkey works to get into my Virgin account but not on SkySports.  So, each time I want to watch it I have to go through the loop, click "try another way", to get an email and click the link.

        It generally works fine on my laptop through the Sky Sports website, it's just the iPad app which doesnt work

  • VM02-strokeby50's avatar
    VM02-strokeby50
    On our wavelength
    2 months ago

    At least you can eventually get in. I haven't been able to access sky sports on my devices for over 2 months. Just get an access denied message. They say they're looking into it but, based on previous experiences, I very much doubt that. For example, at one point they closed the case with the advice 'customer needs to download the app.' Amazing. Thanks for that VM. 

    Wish I had just taken out sky sports through Now TV or, even better, got everything through Sky.