Forum Discussion

Steve136's avatar
Steve136
Joining in
2 years ago

Sky Sports App / Web - Unknown Error

Hi,

Trying to login to use the sky sports app or web for first time to watch and getting an "Unknown Error".

Tried on mobile app (pixel 7), tablet (Samsung A9+) and Chrome browser on laptop (plus mobile and tablet) but same error each time.

Have tried uninstalling and reinstalling, clearing cache etc but not worked. No luck with online/WhatsApp customer services either

Have looked at forum but can't find an actual fix either unless I'm missing something.

Any help to get working much appreciated.

  • Hey Steve136, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

    Are you trying to access any red button stuff on the player or is nothing loading for you?

    Is that the only issues you are getting, do any other errors pop up at all? 

    • Steve136's avatar
      Steve136
      Joining in

      Hi Matthew,

      Thanks for your response.

      I'm just trying to access the app (or website). I click login, via virgin media, as soon as I enter email and password goes straight to "unexpected error". Same on apps and browsers. Have also tried Firefox and Edge since and no luck there either.

      Thanks

      • Vikki_M's avatar
        Vikki_M
        Forum Team

        Hi Steve136

        We are sorry this still isn't working.

        It looks like you have already completed all the general checks we would recommend.

        We therefore would now need to raise an internal IT ticket for you.

        I will send you a private message now.

        Please look out for the envelope in the top right of the page and pop back to me when you can. 

         

         

         

    • Steve136's avatar
      Steve136
      Joining in

      Hi. Yep, using that link. 

      Same issue on web and app, still unresolved 4 months later....

       

      • Vikki_M's avatar
        Vikki_M
        Forum Team

        Hi Steve136

        I sent you a private message on 24 May regarding this ongoing issue. 

        If you could reply to me directly there please I can advise on the next steps. 

        Thank you. 

    • John_GS's avatar
      John_GS
      Forum Team

      Hi Steve136 

      Thanks for coming back to the thread. Can you advise at it's been a while, is this through the app or the browser?

      Best,

      • Steve136's avatar
        Steve136
        Joining in

        Hi.

        It's both app (same on both mobile and table) and web browser (same error whether chrome, firefox or edge).

        Thanks