Forum Discussion

Anonymous's avatar
Anonymous
1 year ago

Sky devices limit reached

I keep getting sky devices limit reached but when I sign in to my virgin account it says I have no registered devices for the account. I have tried on multiple devices and tried signing out of them and back in. Can someone help please?

7 Replies

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    1 year ago

    Hi Anonymous,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear you're having some trouble with Sky devices. To clarify, when you log into the relative Virgin TV Go app it lists no devices registered at all?

    Thanks,

    • Anonymous's avatar
      Anonymous
      1 year ago

      Yes that's correct. It says every slot is available. 

      • John_GS's avatar
        John_GS
        Icon for Forum Team rankForum Team
        1 year ago

        Hi Anonymous 

        Thanks for coming back to us.

        I can see from checking the system you spoke to the team yesterday after your reply - is everything now sorted?

        Keep us posted please 🙂