Forum Discussion

jfman0's avatar
jfman0
Joining in
3 months ago

Reset registered devices help

Similar to a few others I’ve ran out of slots because every time I log in on my iPad it doesn’t detect it being a previous device. 

grateful for any help that can be offered.

 

cheers

3 Replies

Sort By
  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 months ago

    Hello jfman0,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your the TV GO app via your iPad. Does your iPad automatically clear your cache and cookies once the application has been closed? If it does, are you able to stop it from doing that? That would eradicate this issue as the application needs the cache and cookies to be saved to recognise the device as already being registered to the TV GO Application

    Kind Regards,

    Steven_L

  • jfman0's avatar
    jfman0
    Joining in
    3 months ago

    Hi Steven, 

    No it doesn’t and I have no issues using other apps where it retains login/registration details. 

    J

    • Kath_P's avatar
      Kath_P
      Icon for Forum Team rankForum Team
      3 months ago

      Hi J, 

      Thanks for coming back to us on this. This is usually the only reason the device would ask you to re-register. There are a few others such as if you've done any OS updates or app updates. 

      We can get the devices reset for you this end though, but in order to do that I'll need to confirm some information with you to pass security. 

      I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

      Many thanks,