Registering a device for Virgin TV Go
Hi, I am trying to set up Virgin TV Go for my mum who has a Windows 10 laptop, she is temporarily without her TV due to moving and needs to be able to watch her programs online. However, when we try and login on the app, for all the live channels and on demand programs, it just says "you cannot watch this programme due to copyright restrictions". It looks as though her device isn't registered, however there is no possible way to register as it doesn't give the option.
When I looked into the "device management" section of her account it says there are no devices registered, and that she can add up to 3, but again there is no ability to register the device.
I am not sure if it's a problem with her laptop as it's quite old, or if there's something else stopping it from working.
Please help as I'd really like her to be able to access her programs!!