Forum Discussion

gavinb21's avatar
gavinb21
Tuning in
5 months ago

Registered devices PC

Hi

This is not a new problem but new to me, the PC keeps registering as a new device each time i start viewing a channel and i have not Device spots let now after 5 days.

A little help ?

Gavin

1 Reply

  • newapollo's avatar
    newapollo
    Very Insightful Person
    5 months ago

    Hi Gavin,

    If you use the web app or a computer  browser, you’ll need to use the same browser each time with Virgin TV Go. Using a different browser, clearing cookies, or using incognito mode will be seen as a new device, as will using a VPN. 

    Also ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.