Forum Discussion

Alio's avatar
Alio
Tuning in
6 days ago

Recordings to Virgin Media Go App

I cannot play any of my recordings on either of my iPads or iPhone.  It says my recordings are on my Virgin TVBox and I need to make sure I am connected to the same home network as the box.  I have never had a home network and this problem has only just started.  When it happened a couple of days ago I fixed it by uninstalling the App and then reinstalling but it isn’t working this time.

3 Replies

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    5 days ago

    Hi Alio 👋.

    Thanks for reaching out to us, sorry to hear of the issues that you are facing with accessing your recordings. When you removed and re-installed the apps did you ensure that you are connected to your Wi-Fi network also and accessed the recordings?

    Please let us know. 

    • Alio's avatar
      Alio
      Tuning in
      5 days ago

      Sorry for the delay in responding.  I eventually solved the problem this morning by switching off my 360 box and leaving for 10 minutes.  When I switched it back on I was able to watch my recordings on both iPads and iPhone.  Hopefully this fix will last more than last time.  

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        3 days ago

        Thanks for coming back to us, Alio. We're glad to hear that you've been able to resolve your issues. 

        Additionally, if you have any issues or questions now or in the future, please don't hesitate to let us know here, and we'll be happy to assist you.
        Kind Regards,

        Steven_L