Forum Discussion

Davy72's avatar
Davy72
Joining in
2 years ago

Recordings not available on tv go using tablet

Q

11 Replies

  • roy247's avatar
    roy247
    Hero
    2 years ago

    What error message do you get, what are the channels and programmes you can't watch, can you watch live TV on the tablet and is it an android or iOS or even a windows tablet, any information you can provide might help you get an answer.

     

    • Davy72's avatar
      Davy72
      Joining in
      2 years ago

      Not available 

      Sorry-we can't play this at the moment. 

      Can watch live TV. Just recordings can't watch.Tried engineers answer of disconnecting and reconnecting from box. It's an android tablet.

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team
        2 years ago

        Hey Davy72, thank you for reaching out and I am sorry to hear this, also a warm welcome to the community.

        Please can you let me know what type of content are you looking to watch is it on channels such iplayer, ITV hub etc?

        Is it working on any other devices?

  • Davy72's avatar
    Davy72
    Joining in
    2 years ago

    It's only on my android tablet can't play recordings. Can still play them on android phone. 

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi Davy72,

      Thanks for expanding. On the impacted device(s), have you made sure that you've downloaded both the latest version of the app and also the latest version of the device's OS?

      Thanks,
       

      • Davy72's avatar
        Davy72
        Joining in
        2 years ago

        Yes both app & operating system are up to date. Could play recordings until end of January. Thanks.