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marc_lucas's avatar
marc_lucas
On our wavelength
11 months ago

Re: VM TV Go App Issue - Service not available

Hi all, I have the same issue, when trying to log in to my account on the App on an Android device. Tried a factory reset & delete / reinstall the VM TV go app same issue. Any resolution to this please ? The app works find on IOS just not my Android device. 

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    11 months ago

    Hi marc_lucas 

    Thanks for posting and welcome back to the community.

    Have you got a VPN or inbuilt security apps on your Android device? If so, remove these and try again for me :).

    • marc_lucas's avatar
      marc_lucas
      On our wavelength
      11 months ago

      Hi John,

      No I don't have a VPN or any security apps installed.

       

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        11 months ago

        Hi marc_lucas,

        Thanks for letting us know. Have you also ensured that your device has the latest OS installed too?

        If not, please check and install the latest version if available.

        Thanks,