Re: Virgin TV Go App asking to register same device every time

Hi Hudspith1996,

Thank you for your post and welcome back to our community. 

I'm sorry to hear you're having the same issue :(. 

I'd need to re set the devices yes.

I'll send you a private message now.

Please look out for the envelope in the top right of the page and pop back to me when you can. 

Hi hms467, 

Thanks for your post and welcome to the forums. It's really great having you on board with us in the Community. 

We're sorry to hear that your device is asking you to re-register each time. This can happen due to a number of things. Some being:

• If you've done any updates on the browser or device.
• If the cache or cookies on the browser have been cleared.
• If you're using a private or incognito tab to register the device.
• If you're using a different browser that previously.

This list is not exhaustive but are the most common reasons we've found for this happening. 

We'll need to reset the devices for TV Go and once we've done this, you'll be able to re-register the device. In order to do that I'll need to confirm some information with you to pass security so I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

Many thanks,