Forum Discussion

Sinnakutty's avatar
Sinnakutty
Joining in
4 months ago

Re: Virgin TV Go App asking to register same device every time

Any chance you can help with the same issue I am facing please

  • John_GS's avatar
    John_GS
    Forum Team
    4 months ago

    Hi Sinnakutty 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to assist further.

    • Hudspith1996's avatar
      Hudspith1996
      Tuning in
      4 months ago

      Hi, please could I get some help with the same issue, is there a solution to this other than having the device registered reset again ? 

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        4 months ago

        Hi Hudspith1996,

        Thank you for your post and welcome back to our community. 

        I'm sorry to hear you're having the same issue :(. 

        I'd need to re set the devices yes.

        I'll send you a private message now.

        Please look out for the envelope in the top right of the page and pop back to me when you can. 

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      4 months ago

      Hi Jameseadon99,

      Thank you for your post, I'm sorry to hear you're also having this issue. 

      I'll send you a private message now.

      Please look out for the envelope in the top right of the page and pop back to me when you can. 

  • bigguy283's avatar
    bigguy283
    Up to speed
    3 months ago

    Hi there! i too am having the same problem, it keeps asking me to register my device (firefox windows 10 pc) every time i try to watch anything on virgin tvgo !!!!! i run out of slots every 3 days as i have my mobile, and lenovo pad, already registered ( they never as me to re register). There is a serious problem with tvgo on windows 10 pc, PLEASE HELP .