Hello,
I've been using the same three devices to access TV Go for a while now.
I don't seem to have a problem using my Tablet or Mobile phone but the issues seems to be with my laptop.
I'm now missing a number of News & Sports programs as it appears to have maxed out the number of attempts for the month.
Can anyone offer some advice?
Thank you.
If you register a computer using a browser, you’ll need to use the same browser each time with Virgin TV Go. Using a different browser, clearing cookies, or using incognito mode will be seen as a new device.
Also ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.
It's not usually via the browser but the app (Win 10) downloaded from Virgin's websites. I had the same problem a few years back took the above advice/steps above, even though via the app the recommendation provided at the time, which seemed to work.
Those settings are still present and the website listed as trusted, allow cookies, pop ups etc.
In the last couple of months the prompts had frequented as an increase use working from home more so the past few weeks.
Unfortunately on choosing between "Device is already registered" forces prompts without an improvement. Curious whether virgin have made any changes to their infrastructure as I've not updated any settings for along while.
Is it possible to have my devices reset? It appears this is a known issue and no way to resolve it if anyone can provide feedback. Newapollo information appreciated but doesn't seem applicable in this particular scenario.
Hi Nam3lessWarrior
Thanks for your post, welcome to the Community Forums.
I'm sorry to see you're having some issues with your devices on the TV Go app. I appreciate this must be frustrating.
I'll pop you over a private message so I can get your device list reset and look into raising a ticket about the issue at hand.
