I only use one laptop for TVGO and last night while watching live tv I turned the laptop off for a short while, upon restart I had to re register the device and it told me to replace a device so I did and again it told me to replace a device after the fourth attempt it says I'm up to the max number of changes for the month. What now?
Forum TeamHi tonyp192
Welcome to the Community Forums.
Sorry to hear of your concerns with the TVGO app showing you've reached your limit.
TV customers can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to their registered devices 3 times in one month. Instructions on how a customer can register a device or replace a registered device can be found here.
You will have to keep the cookies on your laptop/PC or MacBook, or it will register as a new device every time and use up all of the available changes. If you have a browser extension or something that is removing your cookie data, this will affect your TV app device registration.
Hi Carley_S,
Thanks for your reply but there are no browser extensions or cookie removals on my laptop, TVGO has worked fine for the last 2-3 months since I bought it for using in my shed !!! the problem only started on the first of this month.
I made contact with Virgin Media and am now waiting for the IT dept to contact me.
