Forum Discussion

tonyp192's avatar
tonyp192
Settling in
4 days ago

Max Devices

I only use one laptop for TVGO and last night while watching live tv I turned the laptop off for a short while, upon restart I had to re register the device and it told me to  replace a device so I did and again it told me to replace a device after the fourth attempt it says I'm up to the max number of changes for the month. What now?

2 Replies

  • Hi tonyp192 

    Welcome to the Community Forums. 

    Sorry to hear of your concerns with the TVGO app showing you've reached your limit. 

    TV customers can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to their registered devices 3 times in one month. Instructions on how a customer can register a device or replace a registered device can be found here.
     

    You will have to keep the cookies on your laptop/PC or MacBook, or it will register as a new device every time and use up all of the available changes. If you have a browser extension or something that is removing your cookie data, this will affect your TV app device registration. 
     

  • Hi Carley_S,

    Thanks for your reply but there are no browser extensions or cookie removals on my laptop, TVGO has worked fine for the last 2-3 months since I bought it for using in my shed !!! the problem only started on the first of this month.

    I made contact with Virgin Media and am now waiting for the IT dept to contact me.