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JohnGlos's avatar
JohnGlos
Joining in
15 days ago

Max device register reached

Hi 

I seem to be having issues registering my Win11 PC for TV Go - everytime I use it, it asks me to re-register the device thus using up my device changes everytime. I have now got to wait until 1st May to change my device which is the same device. I think I have ensured all cookies are saved and not flushed, and I'm using the same browser and allowing 3rd party cookies - I really don't know what else its thinking its a different device.

Can someone reset my changes and give me an explanation as to why this keeps thinking its a new device. 

Tks

John 

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    14 days ago

    Hi John 👋 Welcome to the community forum! Thanks for taking the time to post. 

    Sorry to hear these difficulties getting your Win11 PC registered for TV Go. 

    You can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to their registered devices 3 times in one month. Instructions on how to register a device or replace a registered device can be found ðŸ‘‰ here. You will have to then keep the cookies on the laptop/PC or MacBook or it will register as a new device every time and use up all of their available changes. More info on this can be found ðŸ‘‰ here .

    I can help get your devices reset for the month manually, we will just need to confirm a few details. If you can keep an eye on your Inbox in the top right corner of the page 📩 you will find my PM. 

    Thanks for your patience in the meantime! 🌞