Forum Discussion
- newapolloVery Insightful Person
Have you tried a different browser, or using an incognito/private window or tab?
Which password are you trying to reset?
You've posted in the TV on the Go section, so it's probably the TVGo app which uses the same sign in details as My Virgin Media. Have you tried the forgotten password link when signing into MVM? https://www.virginmedia.com/myvmo2
- camtraOn our wavelength
I done all this you have suggested so dont know why you are telling people basic ideas!
Mines is still not working and I will be minusing my account £1 per day this is not sorted out as how do we know that someone from virgin hasnt blocked access to many customers and stealing their identities?
We dont and this is an urgent matter but typical virgin slow to react such threats of internal fraud!
- Kath_PForum Team
Hi RB1968,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear you're having an issue with resetting your password. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)
Many thanks,
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