Forum Discussion

RB1968's avatar
RB1968
Joining in
31 days ago

I am unable to reset my password.

I am unable to reset my password. I keep getting a message 'Oops, there's something wrong.' Is there a system issue?

password
  • newapollo's avatar
    newapollo
    Very Insightful Person
    30 days ago

    Have you tried a different browser, or using an incognito/private  window or tab?

    Which password are you trying to reset? 

    You've posted in the TV on the Go section, so it's probably the TVGo app which uses the same sign in details as My Virgin Media.   Have you tried the forgotten password link  when signing into MVM?  https://www.virginmedia.com/myvmo2

    • camtra's avatar
      camtra
      On our wavelength
      30 days ago

      I done all this you have suggested so dont know why you are telling people basic ideas!

      Mines is still not working and I will be minusing my account £1 per day this is not sorted out as how do we know that someone from virgin hasnt blocked access to many customers and stealing their identities?

      We dont and this is an urgent matter but typical virgin slow to react such threats of internal fraud!

  • Kath_P's avatar
    Kath_P
    Forum Team
    29 days ago

    Hi RB1968, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with resetting your password. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I have sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,