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Robphim's avatar
Robphim
Joining in
2 years ago

Having to register same device

My new iPhone keeps having to re register on TV Go app using up the monthly allowance. Have even had 2 other long term registered devices have to re register. This does not appear to be an isolated issue. Phoned Virgin on Tuesday to be told I would get a call back but have heard nothing. 

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Robphim,

    Thanks for posting and welcome to our community 😊

    Sorry to hear you're having some issues with your TV GO, if you're clearing your browser cache and cookies this could be causing the issue.

    I've popped you over a private message to get a few details from you, and I can reset your devices.

    Alex_Rm