Hi, can someone help with this error i get when trying to use my windows laptop. I have tried using edge & chrome with the app and i get the same message.
Cleared the history etc.. and nothing works. Searched he chats with no real answer. App works fine on iphone. Is it a setting or something on my laptop i need to change???
Can someone from the Virgin team please help with this?
Thanks in advance
Screenshot with time stamp as requested. I have sound but no picture
Thanks for coming back to us chriss1970. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L
chris
did you ever get a solution to this? i have exactly same problem, sound but no picture on the tv
thanks
leighlad
Sorry for the delay in replying. I decided to try my work laptop but that gave me the same message but instead of 0 at the end it had 1001. I am now stuck to find a solution. It's only on the laptop i get this issue.
Thanks for coming back to us Chris1970. We're sorry to hear that you're still experiencing these issues with your TV Go application. Are you able to provide a time stamped screenshot of the error message that you're getting? We can get this looked into further by our support team.
Kind Regards,
Steven_L
no browser extensions or add on's running. Everything was working and then a few months ago when i was working away it's stopped working and gave me this message.
Live TV gives me the same message. BBC iplayer, Sky Sports, Netflix, Prime, Disney + all work fine
Antivirus is Microsoft Defender
It's got me puzzled as i see from the forum a few people have this message but i was unable to find an answer
Hi chriss1970
Thanks for getting back to us.
We appreciate you've already tried two browsers, however were you able to try a third with any success at all?
Do you have another desktop device where you're also having issues loading the app?
yes, that's where i downloaded it from
Hi chriss1970,
Thanks for coming back to us on this one. As it's working on the iPhone, this would rule out an account issue so it's most definitely something on the laptop.
Pop back and let us know so we can help further.
Thanks,
Hello chriss1970,
Welcome back to the Community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having at the moment. I assume that you're referring to the TV GO app.
Have you tried to access the service via the website as this will then prompt you to download the web app and continue to use the service via your windows laptop.
Kind Regards,
Steven_L
