Forum Discussion

matt303's avatar
matt303
Joining in
2 years ago

Can't turn off audio description on TV GO PC App

Can anyone tell me how to turn off the audio description (AD) on the Virgin TV GO PC App?

I have it turned off on settings but it keeps playing on STV with no way to turn it off.

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    Hi matt303 👋.
    Thank you for your post, I am sorry you are having issues with this. What browser are you using, have you tried on a different device/browser? 
    Thanks,
    Zoie

  • matt303's avatar
    matt303
    Joining in
    2 years ago

    Yes, I have tried different browsers (firefox, Chrome, Edge) and they all have this problem.

    For example, I tried to watch Catchphrase on STV via the Virgin TV GO app and the audio description is playing even though it is turned off in the settings.

    It might be worth noting that the STV logo is showing in the top left not the ITV logo

    I tried the TV GO app on the iPhone and there is no problem.

    The problem only seems to be with the PC TV GO APP

     

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi matt303.

      Thanks for the update, have you gone onto the secondary settings within the channel itself whilst watching the program, under the subtitle icon you can turn off audio description there too.

      Please let us know how you get on.

      Sabrina

  • matt303's avatar
    matt303
    Joining in
    2 years ago

    Hi, yes I tried the subtitles and audio description settings on the specific channel and there is no option for audio description at all, only subtitles.

    The audio description settings are available for other specific channels and turn on and off.

    It only seems to be STV.

     

    • Robert_P's avatar
      Robert_P
      Forum Team
      2 years ago

      This is dependent on the channel/content provider and isn't always available matt303, apologies for any inconvenience.

       

      Rob

      • matt303's avatar
        matt303
        Joining in
        2 years ago

        That is strange Rob. Ironically I can go to the STV player app and it does not give me the option to turn audio description on. 
        Also the iPhone app does not have this problem and plays fine.

        The TV GO pc desktop app is broken I’m afraid.