anying issue on the PC app web viewer and the ipad app id that Film 4 alwayd has audio description turned on and in the settings it only shows the subtitles on / off option all otheer channels with ADfacility show the option to turn on / off.
any ideas ??
have uninstalled app multiple times on all devices no difference.
Forum TeamHi thelwell7793,
We're sorry to hear about the issue you're having 😔
Just to check, are you experiencing the same thing when accessing TV Go via a browser here?
Please pop back to us at your earliest convenience.
Regards,
Daniel
I also have this problem. Only noticed it about 5 days ago.
Tried everything to rectify. (I’m using iPad Air 5th gen 2022).
Checked TV and no problems. Also checked TV settings but all ok.
IPad Accessibility switch’s for voice over and description of off - turned on and off to verify. The voice description is only happens on Film4 ‘Go’. I have opened up other apps and all working ok. Deleted Go app and reinstalled but problem remains.???.
Not sure if recent iOS 18.3.2 update has anything to do with this.
any advice please
Forum TeamHello Mikerwent.
Thanks for your post and welcome to our community.
Sorry to hear about the issue with audio description.
Do you have any other devices that are pre IOS update to test the App on?
Gareth_L
same issue using that or wempage or app on pc / ipad but only on film 4
see https://i.gyazo.com/9fbfb59f213b84fc81e2792cba4e4351.png
Forum TeamThanks for reaching out to us thelwell7793, and we're sorry that this issue appears to be ongoing.
We will seek to feed this back to see if we can work with the broadcaster to have this matter resolved.
Thanks,
David_Bn
