Forum Discussion

JollyGiant's avatar
JollyGiant
Tuning in
11 months ago

Can't remove 2 devices from TV go app even though they are not used

I had to reset my cookies and browser data a couple of times because of some malware, this has now left me with 5 devices registered and (0 of 3) Available changes. I have done a web chat but they said that they cannot reset devices. Is there a way to just reset my whole device list and re-register, it says i have to wait until March otherwise?

  • Lee_R's avatar
    Lee_R
    11 months ago

    Hi JollyGiant thanks for posting and welcome back to our community.

    Sorry to hear you're having issues with your TV Go devices and for any inconvenience this may be causing you. I would like to help you resolve this issue. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Forum Team
    11 months ago

    Hi JollyGiant thanks for posting and welcome back to our community.

    Sorry to hear you're having issues with your TV Go devices and for any inconvenience this may be causing you. I would like to help you resolve this issue. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Forum Team
    11 months ago

    Hi JollyGiant thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. And for additional help with TV Go, you may find here, useful.
    Regards
    Lee_R

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        11 months ago

        Glad to hear this, you know where we are if you ever need anything 🙂