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Jackie-B's avatar
Jackie-B
Joining in
2 years ago

Cant login to Virgin TV GO

Good morning, I am having the same problem accessing TV go on any device, checked and changed passwords. No joy! has anyone had a solution?

 

Thanks,

JB

7 Replies

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  • Carley_S's avatar
    Carley_S
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Jackie-B 

    Welcome to the community forums 

    Sorry to hear you're having issues accessing the TVGo at this time. 
    Do you see any error message at all when you try to log in?
    Does the same issue happen when on the app and on the webpage in a browser? 

      • Jackie-B's avatar
        Jackie-B
        Joining in
        2 years ago

        Hi Carley,

        This is is the message that I get on all platforms. If biometric has been installed it just goes round in a loop. Sign in - sign in.

         

        Thanks

        Jackie

  • Jackie-B's avatar
    Jackie-B
    Joining in
    2 years ago

    Only error message in the app on my iPad is email or password is wrong.  Same on webpage. Won’t even let me start to log in on pc, just goes round to same screen.  Can’t download app on pc, same reason.

     

     

     

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      2 years ago

      Thanks for coming back to us Jackie-B, what happens after you complete the Captcha task? Are you given the option to sign in, once again? I had a similar issue with the Captcha coming back but was able to click sign in and I was able to access the account after completing the Captcha task. 

      Kind Regards,

      Steven_L

      • Jackie-B's avatar
        Jackie-B
        Joining in
        2 years ago

        Hi Steven,

        Not on the iPhone or iPad, just goes round in a loop and ends up with the same message on all platforms even in private browser mode. Just to clarify, I can sign into myvirginmedia, just not the go TV platform.