Forum Discussion

shrek1973's avatar
shrek1973
Joining in
11 months ago

Cannot record via app,keeps saying offline but am connected to Internet, please help 🙏

Cannot record via app,keeps saying offline but am connected to Internet. Please help 

 

  • flee1979's avatar
    flee1979
    Tuning in
    11 months ago

    This seems to be an ongoing issue for the past few days

     

    Diabolical virgin aren't even acknowledging it

  • Zach_R's avatar
    Zach_R
    Forum Team
    11 months ago

    Hi shrek1973,

    Thank you for your post and welcome back to our community forums. We're here to help.

    I'm sorry to hear you're having a bit of trouble with the Virgin TV Go app. What device are you using the app on? What are you attempting to record? Is this happening on whatever you choose to record?

    Thanks,