Can No Longer watch sky sports on Virgin tv go

Yep, am getting the same problem as well. I have been calling VM customer service nearly every day because they say 'you will get a call back' and never do, then yesterday VM customer service say they are aware of the problem. I logged it over a week ago and still not fixed. VM is really going down hill now since they paired up with O2, nothing works anymore after these so called 'updates' this needs sorting by Wednesday 8th October for me, otherwise am cancelling my contract as us customers have 14 days to cancel after renewing, because this should not take this long to sort out!!!!

Hi, I have also been having the same problem. I have called the VM customer service number numerous days and times I have lost count. This needs to be fixed because I feel you will lose a lot of customers. I renewed last Thursday, as you know customers have 14 days after renewing to cancel if they want, I will be doing so next Wednesday if this is not corrected because it appears no one at Virgin know what they are doing or even how to fix this, I have already got a new sky package lined up, I just can't be bothered with changing all the equipment so was hoping virgin would sort it, but their appears to be no urgency if fixing the problem.

I am having the exact same problem, appears virgin have big problems as it looks like it is happening to a lot of customers that have renewed, because it was working before I renewed also. I am not actually looking at leaving Virgin because its one problem after another and no one knows anything when you call them.

I have just this minute seen your post as I have also posted the same issue on here, I have spent days ringing them as well with the same issue, so it's not just me, it must be something they are doing in house at Virgin, I don't know what else to do also apart from leave virgin and go to sky, we have 14 days to cancel as I renewed last thursday.