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George00's avatar
George00
Joining in
13 days ago

Can’t log onto virgin go

I can log onto the web app but not the mobile app, nor can I use sky sports - has anyone else had this issue?

2 Replies

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  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    11 days ago

    Hi George00 👋 Welcome to the community forum! Thanks for posting. 

    Sorry to hear about your difficulties using our TVGO service. There's a great general help page for the service here 👉 https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app . We'd recommend checking it over! We've got a few questions to help isolate what the issue may be, if you can please help us to help you, by replying to these;

    - What happens when you try to log in? (Please be specific about any error code or message you get, and if possible, include a screenshot.)

    - Do you currently have access to My VM 👉 virg.in/myVM 

    - Are you connected via a VPN?

    - Do you have cookies enabled in your browser?

    - Are you in the UK? (Please be aware the service does not work whilst roaming.)

    Thanks for your patience and co-operation whilst we offer support! 🌞

     

    • George00's avatar
      George00
      Joining in
      2 days ago

      I’ve looked at the help page and nothing has worked.

      The only error message is that the username or password is wrong, even though I’ve changed the password. I can access virgin media and can even log onto virgin go on the webpage, but not the app. 

      Not connected to a VPN, cookies are enabled and trying from the UK