Forum Discussion

StefanPlum's avatar
StefanPlum
Joining in
12 months ago

Audio Description missing from drop down menu on Film 4

When using the TV Go app on PC, film 4 audio description is on.  Audio Description is missing from the drop down menu. It has only a subtitles switch and so AD cannot be switched off.  It is set off in global settings.  The same applies for both chrome and Edge browsers. The problem is not present on iPhone.  This appears to be a long standing problem associated with the app on PC.  Has any solution been sorted yet?

Stefan

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    12 months ago

    Hi StefanPlum, thank you for your post.

    We're sorry to hear about the problem you're having 😔

    Just to clarify, are you also unable to turn off Film4 audio description when accessing TV Go via a browser on your PC here or is it an app-specific issue?

    Also, would it be possible to provide screenshots to show exactly how the dropdown menus differ between PC and iPhone?

    Regards,
    Daniel

    • StefanPlum's avatar
      StefanPlum
      Joining in
      12 months ago

      Hi Daniel,

      The problem is present on Pc for both the app and within a browser. The photos are 1 from iPhone 2 from app on Pc and 3 from browser.