When using the TV Go app on PC, film 4 audio description is on. Audio Description is missing from the drop down menu. It has only a subtitles switch and so AD cannot be switched off. It is set off in global settings. The same applies for both chrome and Edge browsers. The problem is not present on iPhone. This appears to be a long standing problem associated with the app on PC. Has any solution been sorted yet?
Stefan
Forum TeamHi StefanPlum, thank you for your post.
We're sorry to hear about the problem you're having 😔
Just to clarify, are you also unable to turn off Film4 audio description when accessing TV Go via a browser on your PC here or is it an app-specific issue?
Also, would it be possible to provide screenshots to show exactly how the dropdown menus differ between PC and iPhone?
Regards,
Daniel
Hi Daniel,
The problem is present on Pc for both the app and within a browser. The photos are 1 from iPhone 2 from app on Pc and 3 from browser.
 
