Forum Discussion

Rishi9's avatar
Rishi9
Joining in
7 months ago

Add, Replace, Change Device

Dear Community / Virgin Media

Every time I start the Virgin TV GO app it asks for replacing device, saying how many have been registered already and how many changes are allowed. Once a device is registered then it shouldn't keep asking me again and again throughout a month. Upon adding or replacing device and changes - it soon fills up and then there is no more watching tv go until the next month.

I have set my computers to auto delete history and cookies but selected VM urls to not delete. As mentioned before to VM. So is it a setting that I have done that makes the app and browser tv go keep doing it? Or what is the issue?

 

 

 

  • Hi there Rishi9 

    Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

    I am so sorry that you are facing this issue with your service and thank you again for posting. Can I just confirm are you using the app or the web page to view TV Go? Is this happening on one or multiple devices?

  • Hi, thanks for the reply. Mainly using the app. I just tried on a web page and the same thing happened - asking to relace a registered device. This happened on multiple devices before, I haven't checked recently, so currently this is happening on one computer, but may happen on more, (like last time)

    • Megan_L's avatar
      Megan_L
      Forum Team

      Hi Rishi9, 

      Thanks for posting and welcome back to our Community Forums.

      Sorry you're having issues with your TV GO App devices, please see this Moderator thread regarding the same thing - TV GO Registered Devices.

      If you need any further help after reading, please let us know.

      Thanks,

      Meg