Forum Discussion

mark1970's avatar
mark1970
Dialled in
25 days ago

Why was my support request marked as abuse?

I posted 2 weeks ago and constant internet drops and posted my logs. John from support eventually replied asking me to put the router in router mode not modem mode. I replied asking if this was necessary as will cause major issues with my Ring devices etc. these replies don’t appear and now the thread has a flag at the top saying marked as abuse? 

im done with virgin. Just signed up to BRSK 2gig down and up service cheaper than Virgin. When my contract ends in March my 20+ years relationship with a virgin is over. 

8 Replies

  • mark1970's avatar
    mark1970
    Dialled in
    21 days ago

    Well thats how you do proper speeds, the upload is symetrical.  Bye bye Virgin !!

     

    • fizz's avatar
      fizz
      Fibre optic
      4 days ago

      Im thinking about jumping to brsk but read that the speeds drop significantly with area utilisation  I.e. the more people in your area the worse it gets. You seem to be lucky with your speed to be honest.

      • mark1970's avatar
        mark1970
        Dialled in
        4 days ago

        Been on BRSK for 2 weeks now. Checked the speeds more or less daily. Never drops below 2gigs down and up. Been superb so far. My virgin contract ends March but after Xmas will end it early, wife still using the tv 🤨🤣

         

        oh and you mention utilisation at peak times? That’s exactly one of Virgin Media’s biggest issues lol. I’ve had no problems with BRSK so far. 

    • Martin_N's avatar
      Martin_N
      Icon for Forum Team rankForum Team
      19 days ago

      We're very sorry to hear you are leaving us. We do wish you all the best with your new provider. 

      ^Martin

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    22 days ago

    Hi mark1970 

    Thanks for posting and welcome back to the community.

    The post was marked this way because it contained your MAC address. Nothing else don't worry :)

    If you can pop the Hub into Router Mode for us, this will allow us to do full checks.

    Best wishes.

    • mark1970's avatar
      mark1970
      Dialled in
      22 days ago

      Thanks John, was worried lol.  I am not putting the hub into router mode as like I said this will create a whole mess of issues for my network.  I have been wanting an engineer to come out for over a year now as I don't think the signal levels are right and for the past 12 months had loads of issues.  The support call centre is useless and sadly help from this forum takes way  too long and is too convoluted.  I am having a new internet provider do an installation tomorrow and will be ending my 20+ year contract with Virgin very soon.  Sadly loyalty counts for nothing these days.


      Regards,


      Mark.