I had the 1Gb broadband service installed a few months ago, and other than a couple of outages all has been well. I have a Dream Machine SE which performs a daily speed test, and the results were always above 1Gbps down and 100Mbps up. However, about two weeks I had a flashing blue light on the Virgin Hub (5X). The internet was still working so I’m not sure what a flashing blue light indicates on the 5X. Some suggestions where it may have been a firmware update, but that doesn’t seem to have been the case, and the flashing blue light remained until later that day when I restarted the hub. Since having the flashing blue light, my daily speed test results have dropped significantly. The upload speed remains at 100+Mbps but my download results have dropped every day: If I run a speed test then I usually get better results – 700/800+, but not the 1Gbps+ I was getting prior to the flashing blue light. Any ideas?

the only way to see if your speed is impacted is to check https://www.samknows.com/realspeed/if thats fine then its a local issue, blue flashing usually means its updating isnt it? not 100% sure though.

A more positive update... My DM logs show a few outages between 2am and 2:30am, and now my SamKnows results are back to normal for the first time in almost 3 weeks:

RealSpeed results:(Download results - Router: 373 - Device: 339)As for the flashing blue light, a firmware update was my assumption, but it was flashing all day before I finally rebooted it.

Does the faults in your street service : 0800 561 0061 cover XGS-PON connections ?

I guess that we are in the same boat (see https://community.virginmedia.com/t5/Speed/Sudden-drop-in-SamKnows-RealSpeed-to-router/td-p/5510724), although I did not get or did not notice a flashing blue light on the 5x, after a couple of reboots it is staying solid white. The realspeed tests strongly suggest that it is something that VM have done or are in the process of doing, could be routing issues or unsuccessful attempts at firmware upgrades. I doubt that it is dirty connectors, mine have not been touched for months.

Weird Speed Test Results | Virgin Media Community

24 Replies

Martyn
Superfast
2 years ago
the only way to see if your speed is impacted is to check https://www.samknows.com/realspeed/
if thats fine then its a local issue, blue flashing usually means its updating isnt it? not 100% sure though.
- AidyM
  Dialled in
  2 years ago
  RealSpeed results:
  (Download results - Router: 373 - Device: 339)
  As for the flashing blue light, a firmware update was my assumption, but it was flashing all day before I finally rebooted it.
  - Martyn
    Superfast
    2 years ago
    thats definitly not 1gig, although it is on the package, get someone out, it could be a dirty connector.
Client62
Alessandro Volta
2 years ago
Does the faults in your street service : 0800 561 0061 cover XGS-PON connections ?
- AidyM
  Dialled in
  2 years ago
  I've tried the faults service number and nothing reported.
AidyM
Dialled in
2 years ago
So much for customer support.... after spending over 2 hours trying to speak to someone @ VM about this issue, I finally get put through to the 5X support team, who are then insistent that I have a wifi issue, even after I told them wifi on the hub is turned off and I am performing my speed tests from a machine directly connected to the hub!
I'm livid!
betaspin
On our wavelength
2 years ago
I guess that we are in the same boat (see https://community.virginmedia.com/t5/Speed/Sudden-drop-in-SamKnows-RealSpeed-to-router/td-p/5510724), although I did not get or did not notice a flashing blue light on the 5x, after a couple of reboots it is staying solid white. The realspeed tests strongly suggest that it is something that VM have done or are in the process of doing, could be routing issues or unsuccessful attempts at firmware upgrades. I doubt that it is dirty connectors, mine have not been touched for months.
- AidyM
  Dialled in
  2 years ago
  The flashing blue light may just be coincidence, and after spending hours going round in circles trying to contact VM, I did find a support page that suggests that a flashing blue light indicates that WPS has been triggered, but as I have wifi disabled on the hub it's anyone's guess as to what it meant!
  I'm a relatively new install as VM only came live in this area (YO32) in January
  - betaspin
    On our wavelength
    2 years ago
    This is another near coincidence, I am in YO23. VM was installed in October 2023. Wifi on my 5x is also disabled, I have a 2-unit Asus XT12 mesh which in "normal" realspeed tests of ~1140 Mbps at the 5x brings ~850 Mbps to the desktop.
betaspin
On our wavelength
2 years ago
Well, I am also just off the phone with hub 5x support and was also told that there is an issue in the York area which will take up to 24 hours to fix. So, fingers crossed ...
AidyM
Dialled in
2 years ago
Still not fixed, even though I was explicitly told by VM support that this issue would be resolved yesterday afternoon.
Todays speed test:
If anyone from VM is monitoring this issue, please help get it resolved as my download speeds are way lower than the guaranteed minimum.
AidyM
Dialled in
2 years ago
Still not fixed, and still no contact from VM.
Todays results:
- betaspin
  On our wavelength
  2 years ago
  Same here...
AidyM
Dialled in
2 years ago
Todays results:
... and still no support from VM!
AidyM
Dialled in
2 years ago
Spoke to VM second line again and they stated there was an issue in the area which has now been resolved, and as I'm still having issues they have booked an engineer visit for Monday morning. Don't they normally send out a text message when an engineer visit is booked(?) as I haven't received one.
AidyM
Dialled in
2 years ago
Todays results: