Forum Discussion

Sauce245's avatar
Sauce245
On our wavelength
7 months ago

Upload speed not reaching 104 & packet loss on BQM

Hey all,

I posted this on the end of another thread but have had no response from VM so wondering if any of the community have opinions on this. Copied from my post:

"I moved to a new flat with Gig1 and the flat has VM ports in 3 rooms. Looks like the other ports are fed by coax from the master port, I guess they were used for VM TV by the previous tenant. I have plugged in the cable feeding the bedroom port from the master port, and plugged the router in to the port in the bedroom, it works in terms of speed (the upload seems to struggle to get above 85Mb though), but I keep seeing random packet loss and noise on the BQM, especially when running speed tests.

Would you mind taking a look at my config to see if using this secondary port in the bedroom is OK? I haven't actually moved in fully to the flat yet so haven't been able to properly test it with online games or anything like that."

I am not even at the flat and seeing packet loss on the BQM: My Broadband Ping - Bookers

Is this normal? To see this when the connection is not even being used? It seems to always coincide with a spike in latency. I will when I properly move be putting it in modem mode and hooking up a BE98 but I don't think that will have any effect on what I am seeing on the BQM. I also realise looking around on the forums that my BQM is probably about as good as it gets for VM minus the packet loss...

I am coming from a flawless FTTP connection from you who, where the BQM is flat 99% of the time. I am going to miss that 😔

Power levels and such:

 

24 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You're right to be sceptical about the 'settled'. But if you are getting what you are paying for... 

    • Sauce245's avatar
      Sauce245
      On our wavelength

      Yeah, exactly. Plus the BQM is now seemingly looking a bit quieter...so far anyway.

      My Broadband Ping - VM

      • Sauce245's avatar
        Sauce245
        On our wavelength

        Pretty sure the packet loss and spikes after about 2PM today are all me running speed tests 😂

  • Sauce245's avatar
    Sauce245
    On our wavelength

    For a while after this I kept seeing upload speed degredation after some days of the router being online. It would drop from around 104 to 90 then to 80 and below, and would only be fixed after a restart. This also came with a noticeable spike in noise on the BQM, which would also immediately settle after a restart. I noticed over the last couple of weeks that this stopped happening and then today I noticed I finally have a DOCSIS 3.1 upload channel....weird. I guess VM have done some work externally that has finally given me a 3.1 upstream channel. However I still see consistent T3 timeouts on upload, there is always at least one T3 timeout on this page:


    Connection seems fine though so I guess I just ignore these timeouts?

    BQM

    • Alex_RM's avatar
      Alex_RM
      Icon for Forum Team rankForum Team

      Morning Sauce245,

      I've had a look at things from our side, there are no issues showing currently and everything looks fine.

      Let us know how things are for you today.

      Alex_Rm

      • Sauce245's avatar
        Sauce245
        On our wavelength

        Hi Alex,

        Thanks for checking, the connection seems to be OK but I now have 16 T3 timeouts...just not sure if this is normal?