Forum Discussion

olisun's avatar
olisun
Superfast
2 years ago

Upload speed dropped

Everything has been fine until today I noticed a sluggish internet connection.

I checked the modem logs and a new firmware was downloaded to my modem in the early hrs and the modulation levels were all over the place.

I have since rebooted my modem twich but the upstream modulation is still messed up.

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660000044.5205995120 KSym/sec32QAM3
22360000044.0205995120 KSym/sec16QAM5
34310000044.5205995120 KSym/sec32QAM2
44960000044.5205995120 KSym/sec32QAM1
53010000044.0205995120 KSym/sec32QAM4



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_ATDMA0000
2US_TYPE_ATDMA0000
3US_TYPE_ATDMA0000
4US_TYPE_ATDMA0000
5US_TYPE_ATDMA0000



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.446.42KQAM8

3 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.  Your US channels should all be QAM64.

  • wisedroid's avatar
    wisedroid
    Up to speed
    2 years ago

    Hello

    I have also noticed this issue since the software update although it did not immediately happen so could be unrelated. Will also check faults

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 years ago

    Hi olisun,

    Thanks for posting and sorry to see you're having some connection issues. 

    We've had a look at things from our side and can see a short term performance issue over the last few hours. However, your connection is currently performing as we’d expect which means we can’t do any further diagnostics to identify what the problem was.

    If you continue to have any problems with the performance of your Virgin Fibre connection over the next day or two, please let us know as it should give us more information to identify the issue.

    Alex_Rm