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rowlf's avatar
rowlf
Tuning in
12 months ago

Unacceptable upload speeds after package change (Volt 350 to Volt 250)

Hello,

My Virgin media package recently changed from Volt 350 to Volt 250. I was previously happy with the service which is why I accepted a retentions deal at £19/month, as the decrease in speed to a "guaranteed" 132Mbps down & 13Mbps up (264/26 "typical") would still be fast enough for me.

However after the router re-synced today at the new package speeds I find I'm not getting the guaranteed speeds, especially for upload.

Is this likely to settle down and speed up, or do Virgin put customers who are paying less than their full rates in a "slow lane"?  I always got close to the advertised 362/36Mbps, never mind the "guaranteed" 181/18Mbps while I was on Volt 350. All the speed tests below were taken on my desktop while connected via ethernet.

 

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    • rowlf's avatar
      rowlf
      Tuning in
      12 months ago

      It's in the contract information sheet sent after a customer has agreed to sign up for a package with Virgin, required as per Ofcom rules

      I see now that it does actually say "minimum guaranteed download speed" in title of that line, though it also lists an upload speed and the ofcom rules refer to "A personalised minimum speed guarantee", without any mention of it just being for download.

      In my case it's rather moot, because I'm not getting the minimum download speeds either, though they're significantly closer to the guaranteed speed than the upload speeds I'm seeing on most speed tests.

  • rowlf's avatar
    rowlf
    Tuning in
    11 months ago

    Update on this. I eventually tracked it down to an internal issue. For some reason the virgin router was connecting to my gigabit network switch at only 100Mbps if the cable was connected to the virgin router's 2.5Gbps port. I had changed to the 2.5Gbps port when I unplugged the router to reboot it on the day of the service change.

    I moved the cable to my network switch back over to one of the standard 1Gbps ports and all is well again.