Forum Discussion

ajc72's avatar
ajc72
On our wavelength
2 months ago

Terrible broadband speed

Hi.

I'm paying (an extortionate amount) for the Gigabyte broadband. For the last 3 or 4 days I've been getting a maximum download speed of around 50Mbps - half the speed of my upload. I've rebooted the router, checked for service outages etc, but nothing changes. This is via an ethernet cable, btw, so it is not a WIFI issue.

Can this be looked into please? I am not at all happy at paying for service I am not receiving.

Thank you.

Andrew

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 months ago

    Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

    VM will not dispatch any technicians while an area fault exists.

    If no area faults found:

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 months ago
    ajc72 wrote:

    Hi.

    I'm paying (an extortionate amount) for the Gigabyte broadband. For the last 3 or 4 days I've been getting a maximum download speed of around 50Mbps - half the speed of my upload. I've rebooted the router, checked for service outages etc, but nothing changes. This is via an ethernet cable,

    Andrew

    Hi Andrew

    Are you using a computer? Usually when download speeds on a Gig1 ethernet connection drop to less than 100 Mbps it's due to either an ethernet cable or port issue, or due to the ethernet adapter. Check that the adapter settings are set to either 1.0 Gbps Full Duplex or  2.5G.

    Have you checked that the ethernet cable is snug and tight, or tried changing ports or a different ethermet cable?

  • David_Bn's avatar
    David_Bn
    Forum Team
    2 months ago

    Thanks for reaching out to us ajc72, and welcome back to our Community Forums!

    Sorry to hear of the issues with the speed of the service you're currently experienicing.

    If you can please address the points that have been raised on the thread by your fellow Forum posters, we will be best placed to offer further guidance if this is required.

    Thanks

    David_Bn