Terrible broadband speed
Hi. I'm paying (an extortionate amount) for the Gigabyte broadband. For the last 3 or 4 days I've been getting a maximum download speed of around 50Mbps - half the speed of my upload. I've rebooted ...
Forum Discussion
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.