So I updated to the 1GB service and got an email stating it should be up and running on Sunday 5th May. It's now 2 weeks later and every time I do a speed test (no matter what time of day) it always hovers around the 250 mark.
When am I going to get my 1GB?
Hi Kermit-The-Frog 🐸.
Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.
Sabrina
Which speed test did you use? Is your device connected wirelessly or wired? Have you rebooted your router?
Try samknows real speed (https://www.samknows.com/realspeed/) I'm on 500mb package - I get 550mb to my router and 117mb to my laptop (older laptop and theres currently a number of things streaming on my network)
Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.
Both Ookla and Sam knows are giving about 250
It wasn't quite where you said, but the Max Traffic Rate is 287500061
When I go to work the router is switched off, so yes it has been rebooted
Still not in place yet then. What hub have you got?
Hub4
Thanks for sorting it out
