Forum Discussion

Kermit-The-Frog's avatar
Kermit-The-Frog
Dialled in
9 months ago

Supposed to be on 1GB

So I updated to the 1GB service and got an email stating it should be up and running on Sunday 5th May. It's now 2 weeks later and every time I do a speed test (no matter what time of day) it always hovers around the 250 mark.

When am I going to get my 1GB?

  • Sabrina_B's avatar
    Sabrina_B
    8 months ago

    Hi Kermit-The-Frog 🐸.

    Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.

    Sabrina

  • Which speed test did you use? Is your device connected wirelessly or wired? Have you rebooted your router?

    Try samknows real speed (https://www.samknows.com/realspeed/) I'm on 500mb package - I get 550mb to my router and 117mb to my laptop (older laptop and theres currently a number of things streaming on my network)

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Check the conf settings on the Hub. It will show what speed has been provisioned.
    It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

  • Both Ookla and Sam knows are giving about 250

    It wasn't quite where you said, but the Max Traffic Rate is 287500061

    When I go to work the router is switched off, so yes it has been rebooted