Forum Discussion

Brettapuss's avatar
Brettapuss
On our wavelength
2 years ago

SuperHub 5 take ages to detect Ethernet being used.

Hi i just got a SuperHub 5 about a week ago and so far it's somehow even worse than the last. I've had every version of the SuperHub and i can't get my head around how they get significantly less "Super" every time. 

So my issue is when i boot up my PC i takes around 5 minutes for the router to actually detect my Ethernet cable I'm u I'm using a Cat-8 cable and I'm on the 1Gb package. I've got an M.2 SSD in my PC which allows my PC to start up in around 15 seconds yet its made completely redundant by the fact the SuperHub 5 refuses to connect my PC to the internet with a wired connect and i have to wait 5 minutes. Today it actually took nearly 10 minutes it's absolutely pathetic. None of the other SuperHub's have ever had this issue Ethernet connection should be instantaneous. I've built tones of PC and never had this issue before and it started the second i used this companies latest useless router. 

I swear if Virgin Media wasn't the only company that supplied internet to my area i would leave them in a heartbeat. 


Ethernet
slow connection
  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    Post what version firmware the hub is on

    You can get your own router with 1Gb ports or better and put hub in modem mode

    • Brettapuss's avatar
      Brettapuss
      On our wavelength
      2 years ago

      i dont really mess about with router stuff so you'll have to explain how i find the firmware version/update it if required. the most i ever do is Port Forward lol. 
      also whats the difference between getting my own router and putting it in modem mode. i thought modem mode was for when you got your own router. sorry for the dumb questions this isnt my area of expertise. i pay this company money they send me a crappier box every couple years that my experience with them.  

      • legacy1's avatar
        legacy1
        Alessandro Volta
        2 years ago
        Brettapuss wrote:

        i thought modem mode was for when you got your own router. 

        Yes and thats what you should do VM track record for the hubs in modem mode just works

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    Just for your information it’s NOT a SuperHub, the Hub3, Hub4, Hub5 and Hub5x have never ever been called a SuperHub. The last one was a 2ac and this is EOL.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    In the Hub menu Admin >>> Info the firmware aka. Software Version is shown.
    For a Hub 5 it usually looks like : LG-RDK_4.6.24-2206.7    ( this is a 2022 firmware )

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Does the NIC use EEE (Energy saving features) at all?  If so disable this and see if it helps.  

  • Brettapuss's avatar
    Brettapuss
    On our wavelength
    2 years ago

    so yesterday i went on the help page and "fix your broadband" and apparently there is an issue with my hub so it asked me to reset it all. i done that it detects the ethernet cable faster now but i still boot my PC up and i have no internet for about 30 seconds so any programs that launch with internet i have to manually shut down and then relaunch them myself which is just irritating as hell. 

  • Tudor's avatar
    Tudor
    Very Insightful Person
    2 years ago

    To stop any confusion:

    1) a VM hub contains a modem, WiFi access point, network switch and a LAN DHCP server. All these run when the hub is in "router mode". Only the modem runs when the hub is in "modem mode".

    2) retail routers contain a WiFi access point, network switch and a LAN DHCP server. They also have a WAN interface that runs a DHCP client.

    3) business routers often omit the WiFi access point and some do not even have a network switch, just a WAN interface and a LAN interface.