Stevenage SG1 poor pings
Need inputs as suffering poor latency in Stevenage in the SG1 area
Supper Hub 3 in modem mode and use Think broadband monitor:-
Forum Discussion
9 Replies
Check for local faults on 0800 561 0061
Hey paul464646,
Welcome back to the Community Forums and thanks for the post.
Sorry to see you have been having these issues, looking into our systems we do not see anything that would flag as an error, can you confirm if you were able to check for any local outages or if this has since improved?
JoeHello Joe,
Rechecked this morning still seeing latency issues they have got larger?
- John_GS
Forum Team
Hi paul464646
Thanks for coming back to us.
The router has been up for over 2 months.
Are you OK to unplug it, wait 5 minutes and re-plug in again for me? Then monitor the connection?
Best wishes.
Post the live link to your BQM. Screen shots have to be approved by a moderator before they can be shown.
- Paul_DN
Hi paul464646,
Thank you for reaching out to us in our community and welcome back, sorry to see you are facing poor ping, I was able to locate you on our system with the details we have for you however was unable to see any issue, as you have a 3rd party Router and as advised have ours in Modem mode this means there is only so much we can see, please put the Router back in Router mode so we can further checks.
Regards
Paul.
Correct I the VM modem router is in modem only mode. As I run a custom router for security + VLAN's + VM! Putting the VM modem router back into router mode, would mean I taking my network offline whilst you test! as I'm not willing to compromise my network security / configurations with a VM modern router on my LAN.
What other options are available? As issues with my ping and more so the poor "Post RS Errors" numbers are related to the VM modern on your cable side i.e. downstream + upstream connection and not the router side of functionality which is LAN side?
- Daniel_Et
Hi paul464646, thank you for your response.
Unfortunately, we can't support you any further via this avenue unless you're willing to put your Hub into router mode.
In order to minimise the amount of time you'll need to make the change for, we'd suggest calling the customer service team on 0345 454 1111 (Option one, then two, then one), or 150 from a Virgin Media landline, and doing it while on the phone.
Please let us know how you get on.
Regards,
Daniel
