South Reading, speed issues.
South Reading area, RG2.
Speed is reduced today, 30mb max which is still usable, but upload is between 0.8 and 1.2mb max.
Powered off Router for 5mins, no difference.
Forum Discussion
2 Replies
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
- Jamaal_A
Forum Team
Hi paul_taylor 👋
We're sorry to hear there's been a drop in your broadband speed. Thank you for flagging this to us. We'll be sending you a PM to discuss this further 🙂
