Forum Discussion

Kidsneedwifi's avatar
Kidsneedwifi
Tuning in
2 years ago
Solved

slow Volt

I have been with VM for twenty years

I pay about £80 a month for just BB, I have volt

I get nowhere near the speeds promised , sometimes 350 but usually less

VM turned out to investigate and fitted a new cable into my house last week

speeds have now dropped to under a hundred

I feel very disappointed in VM, I never ring up asking for a price reduction and would rather not leave but sometimes you feel like a mug?

 

 

  • jbrennand's avatar
    jbrennand
    2 years ago

    See this...

    __________

    Wifi speeds will always vary across your property.  Can we check first… are your speed issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    Report back on wired speeds

11 Replies

  • DeborahForum's avatar
    DeborahForum
    Dialled in
    4 days ago

    We have the same issue, used to be M250 and after a lot of engineer visits, we got full speed for 3 years on both ethernet and WiFi.

    Couple of months ago we agreed to renew and upgraded to 1Gb . Now we have rubbish WiFi speeds and Ethernet is also no where near full speed. Had 2 engineer visits, new cables fitted, new hub tried to fit a pod that didn't work so they took it away, and now it's actually got even worse again !

    Now Virgin have gone silent on us.

    • Vikki_M's avatar
      Vikki_M
      Icon for Forum Team rankForum Team
      2 days ago

      Hi DeborahForum,

      Thanks for your post and welcome back to our community. 

      We're sorry to hear about the speed issues you're having.

      Could you do a WiFi speed test for us please and post the results here?

      You can also test your service and equipment here 

      Please pop back to us when you can. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Just to add my voice to the chorus. VM have certainly taken advantage of your good nature in not renegotiating your contract. You are paying twice what you should. 

    I suggest you find out what a competitor would charge, phone the 'thinking of leaving us' line, and demand that they match it. Consider also whether you really need that 1Gbps connection, many people have it because it's the best available, but few ever make full use of it. 

  • Martyn's avatar
    Martyn
    Superfast
    2 years ago

    £80 a month is too much, you must be out of contract?? 1gig is only £33 (m500 volted)

    • Kidsneedwifi's avatar
      Kidsneedwifi
      Tuning in
      2 years ago

      Thanks Martyn, I have been with VM 18 years and have clearly made the mistake of trusting them. BIG< HUGE mistake with VM

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    See this...

    __________

    Wifi speeds will always vary across your property.  Can we check first… are your speed issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    Report back on wired speeds

    • Kidsneedwifi's avatar
      Kidsneedwifi
      Tuning in
      2 years ago

      Hi John

      Thanks for your answer, I have just tested and these are my speeds today ( this from a service that says I will get 1000MBs

      Wired download 52.72 mbs, wired upload 8.17 mbs

      WiFi download 25.84   wifi upload. 44.95 

      I am on Hub 4, they have replaced it recently ( BTW not with a new one, it was clearly a very used one)

      Lights steady white